Privacy Policy

This Privacy Policy outlines how EliteMelds ("we", "our", or "us") collects, uses, maintains, and discloses information collected from users ("you") of our website and mobile application. By accessing or using EliteMelds, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

  • Full name, email address, phone number, and date of birth
  • Bank details, UPI ID, and payment information
  • IP address, device type, browser information, and operating system
  • Gameplay history, transactions, tournament entries, and support queries

2. How We Use Your Information

We use the collected data to:

  • Verify your identity and age eligibility
  • Enable gameplay, payment processing, and withdrawals
  • Improve platform performance and user experience
  • Prevent fraud, abuse, and unauthorized access
  • Send transactional updates, promotional offers, and account alerts

3. Data Security

We adopt appropriate data collection, storage, and processing practices, and implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute data security.

4. Sharing with Third Parties

We do not sell, rent, or trade your personal data. We may share your data with trusted third-party vendors or partners who assist in operations such as payment gateways, fraud detection, and customer service. These parties are obligated to maintain confidentiality and use the information only for authorized purposes.

5. Cookies and Tracking Technologies

EliteMelds uses cookies, beacons, and similar technologies to enhance user experience, analyze platform usage, and deliver personalized content. You may choose to disable cookies through your browser settings, but this may impact site functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, data may be archived for legal compliance, fraud prevention, or tax requirements.

7. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt-out of marketing communications at any time
  • Withdraw consent or request account deactivation

8. Minors and Age Restriction

EliteMelds is strictly for individuals 18 years of age or older. We do not knowingly collect personal information from minors. Users found to be underage will be permanently banned and reported where required by law.

9. Legal Compliance

We comply with applicable laws and regulations relating to data protection and user privacy, including but not limited to the Information Technology Act, 2000 and associated rules under Indian law.

10. Changes to This Privacy Policy

EliteMelds may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage users to review this policy periodically for updates. Your continued use of the platform after changes constitutes acceptance of those changes.